01539539900

Terms & Conditions

SPA CONSULTATION 

At Holte spa your health and wellbeing is our primary concern, therefore if you are currently pregnant, have any allergens, have a heart disorder, have a diagnosed medical condition or are taking any prescribed drugs, please let us know in advance.   

A full consultation will be completed with pre arrival but if you are aware of any contra-indications your chosen treatment may need to be changed.

Pregnancy

  • Please note that we do not offer body treatments for ladies who are 1-13 weeks pregnant
  • From 13 weeks we offer a range of specialised luxury pregnancy treatments
  • If you need any further guidance, please ask any member of the Spa Team
  • Pregnant ladies are advised to book the gentle spa circuit

BOOKING A TREATMENT OR SPA DAY

Opening and closing times

  • Open 7 days a week
  • Treatment times from 10 – 6pm daily
  • Spa is open from 9am – 8pm

How to book

  • Via the Swan Hotel Website – www.swanhotel.com 
  • Reservations on 01539 531 681

Spa treatment payment

  • Full pre-payment is required at time of booking for all individual treatments
  • Bookings are non-transferable 24 hours prior to your treatment
  • All treatment times are subject to availability 

Spa day payment

    • Full pre-payment is required at time of booking for all day packages 
    • Bookings are non-transferable 7 days prior to your spa day
    • Spa day treatment times will be allocated between 10am and 4pm and will be re-confirmed to you on arrival
    • All spa day and treatment times are subject to availability 

    Residential spa break payment

    • Full pre-payment is required at time of booking
    • Spa bookings are non-transferable 7 days prior to your spa day
    • Celebration spa breaks: a minimum number of rooms applies
    • All breaks and treatment times are subject to availability 

    Method of payment

    • Fees are inclusive of VAT
    • Extra treatments will be charged at the applicable rates at your chosen spa
    • Pre-booked additional treatments will be charged at the applicable rates on the date of booking
    • We accept all major credit cards except amex
    • Gift vouchers must be redeemed at time of booking.

    SPA CANCELLATION POLICY 

    Spa treatment cancellation

    • We require 24 hours’ notice of a cancellation after which a 100% charge will be made
      • No refund will be payable for non-arrival for a treatment without the stipulated notice

      Spa day cancellation

      • We require 7 days’ notice of cancellation after which a 100% charge will be made
      • No refund will be payable for non-arrival for a spa day without the stipulated notice

      Residential spa break cancellation

      • We require 7 days’ notice of both accommodation and/or spa cancellation after which a 100% charge will be made
      • No refund will be payable for non-arrival for a residential spa break without the stipulated notice
      • Some promotional offers may be non-refundable

      SPA TERMS & CONDITIONS

      • The spa reserves the right to alter your treatment times on the day if necessary
      • The Holte spa, including all treatment rooms, thermal suite and spa garden are ADULTS ONLY.
      • Please note that treatment time includes medical consultation, set up and your chosen treatment
      • All treatment re-arrangements will be subject to alternative availability
      • Holte spa has a non-smoking policy.  In keeping with the UK law, the Spa applies a strictly non-smoking policy within its confines or on external parameters
      • We request that mobile phones are kept on silent or switched off in the spa
      • We would request that all tablets and pagers are switched off/on silent during your visit. We are happy to relay any messages via the Spa reception
      • No photography is permitted in the changing areas and/or on poolside
      • You may be required to remove jewellry for treatments; we therefore advise that you choose to leave jewellery at home or in your guest room.
  • Holte spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its employees or agents
  • Offers cannot be used in conjunction with one another and are subject to availability
  • Please note guests suffering from any heart conditions, high blood pressure and  unable to use any of our heat experiences~

    Children
  • Children under the age of 16 are not permitted to use or accompany any persons over 18 attending the spa, or use the facilities attached
  • Children under the age of 16 are not permitted to undergo any type of treatments in the spa
  • Children between the ages of 16 to 17 may undergo the following treatments supervised (in the same room) by a parent or guardian: facial